Unified Communication AV Operations Engineer – Hybrid (Gurgaon)

About the role

We are looking for an experienced Unified Communication AV Operations Engineer to provide operational support for a range of collaboration platforms. The role is based in Gurgaon and follows a hybrid work model, requiring immediate availability.

Key responsibilities

• Provide day‑to‑day support for Microsoft Teams, Zoom, Pexip, Webex and Cisco collaboration solutions.
• Maintain and troubleshoot Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE/UCCX) environments.
• Resolve incidents related to voice, video conferencing and collaboration technologies within SLA timelines.
• Monitor and support video‑conferencing endpoint devices for MTR, Webex and Zoom platforms.
• Collaborate with Help Desk and other IT teams to address user issues and service requests.
• Perform basic network‑level troubleshooting for AV and UC systems.
• Support voice and video protocols such as SIP and H.323.
• Assist in maintaining system performance, uptime and documentation, and contribute to continuous service improvement.

Required profile

• 5‑8 years of experience in Unified Communication and AV platforms.
• Immediate joiner or able to start within a short notice period.
• Strong customer‑service orientation and effective communication with internal stakeholders.
• Ability to work in a hybrid environment and collaborate across multiple IT teams.

Required skills

• Microsoft Teams
• Zoom
• Pexip
• Webex
• Cisco Unified Communications Manager (CUCM)
• Cisco Unified Contact Center Enterprise (UCCE/UCCX)
• SIP and H.323 protocols
• Video‑conferencing endpoint devices
• Basic network‑level troubleshooting for AV/UC systems