Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations ensures timely pickup and delivery of shipments within an assigned territory while providing a superior customer experience and representing the Blue Dart brand on the ground.

Key responsibilities

• Perform timely pickup and delivery of customer shipments, adhering to committed service timelines.
• Collect Cash on Delivery (COD) payments, obtain Proof of Delivery (POD) and ensure accurate documentation.
• Scan shipments using handheld devices and update status in real time.
• Maintain vehicle condition, follow road safety guidelines and report any incidents.
• Address basic customer queries during pickups and deliveries and escalate issues as needed.

Required profile

• Minimum 8th standard education; higher qualifications are a plus.
• Fresher to 2 years of experience in courier, logistics, or field operations.
• Valid two‑ or four‑wheel driving licence and ownership of a two‑wheeler for personal vehicle deployment.
• Physically fit and willing to work shifts, weekends and holidays.

Required skills

• Pickup & delivery operations
• Shipment handling
• Cash collection (COD)
• Proof of delivery (POD) handling
• Mobile device / scanner usage
• Route familiarity
• Basic computer and mobile application skills

What we offer

• Competitive compensation and comprehensive benefits
• Access to cross‑functional career paths and global opportunities
• Strong culture of recognition and employee development