Territory Service Representative – Operations

About the role

The Territory Service Representative (TSR) – Operations is the on‑ground face of Blue Dart, responsible for ensuring timely pickup and delivery of shipments within an assigned territory while providing a superior customer experience.

Key responsibilities

• Collect and deliver customer shipments on schedule, adhering to safety and handling standards.
• Perform accurate shipment scanning, COD collection, and proof‑of‑delivery compliance.
• Coordinate with Shift In‑charge and branch operations teams to meet service commitments.
• Maintain operational documentation and report any exceptions or issues.
• Travel within the territory as required (up to 25% of time).

Required profile

• Strong customer‑service orientation and professional representation of the Blue Dart brand.
• Ability to work independently in a fast‑paced logistics environment.
• Good communication skills and attention to detail.

Required skills

• Proficiency in using handheld scanning devices for shipment tracking.
• Experience handling cash‑on‑delivery (COD) transactions.
• Knowledge of proof‑of‑delivery (POD) procedures.

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities for cross‑functional growth and global career paths.
• Recognition‑focused culture within a top‑ranked employer.