Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations ensures the timely pickup and delivery of customer shipments within an assigned territory, while delivering a superior customer experience and representing the Blue Dart brand with professionalism.

Key responsibilities

• Collect and deliver shipments on schedule across the designated territory.
• Handle shipments safely and ensure accurate scanning of each parcel.
• Manage cash‑on‑delivery (COD) collections and obtain proof of delivery (POD) as required.
• Follow all operational procedures and maintain compliance with POD standards.
• Collaborate closely with the Shift In‑charge and branch operations team to meet service commitments.

Required profile

• Ability to work in the assigned territory and act as the face of Blue Dart on the ground.
• Professional demeanor when interacting with customers and partners.
• Willingness to adhere to shift schedules as directed by the Shift In‑charge.

Required skills

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities for cross‑functional career growth and global mobility.
• Strong culture of recognition and employee empowerment.