Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations is the on‑ground face of Blue Dart, responsible for ensuring timely pickup and delivery of customer shipments within an assigned territory. You will deliver a superior customer experience while upholding the Blue Dart brand’s standards of professionalism, safety and operational excellence.

Key responsibilities

• Collect and deliver shipments on schedule, ensuring safe handling of all parcels.
• Accurately scan shipments and record COD collections and proof of delivery (POD) compliance.
• Maintain adherence to all operational procedures and safety guidelines.
• Coordinate closely with the Shift In‑charge and branch operations team to meet service commitments.
• Represent Blue Dart in interactions with customers, providing courteous and reliable service.

Required profile

• Strong customer‑service orientation with a professional demeanor.
• Ability to work independently in the field across the assigned territory.
• Good communication skills and attention to detail.
• Willingness to travel as required (up to 75% travel).

Required skills

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities for cross‑functional career development and global mobility within the DHL Group.
• Recognition‑focused culture and a supportive work environment.