Territory Service Representative – Operations

About the role

The Territory Service Representative – Operations (TSR) is the on‑ground face of Blue Dart, responsible for ensuring timely pickup and delivery of customer shipments within an assigned territory. The role combines field operations with a strong focus on customer experience, safety, and brand professionalism.

Key responsibilities

• Timely pickup and delivery of shipments across the designated territory.
• Safe handling of all shipments, adhering to Blue Dart’s safety standards.
• Accurate scanning of shipments and documentation of proof of delivery (POD).
• Collection of cash‑on‑delivery (COD) payments and ensuring POD compliance.
• Strict adherence to operational procedures and service commitments.
• Collaboration with Shift In‑charge and branch operations teams to meet service targets.
• Travel within the territory as required (approximately 25% of the time).

Required profile

• Professional representation of the Blue Dart brand.
• Ability to handle shipments safely and efficiently.
• Strong attention to detail for accurate scanning and documentation.
• Willingness to travel within the assigned territory.
• Effective coordination with shift supervisors and operations staff.

Required skills

What we offer

• Competitive compensation package.
• Comprehensive benefits.
• Opportunities for cross‑functional and global career growth.
• Recognition‑focused workplace culture.