Territory Service Representative

About the role

The Territory Service Representative is responsible for managing parcel flow within an assigned territory. The role combines pickup, sorting, and delivery tasks to ensure shipments reach customers accurately and on time.

Key responsibilities

• Unload bags from the vehicle and scan incoming shipments.
• Perform primary and secondary sorting of parcels and load them into canvas bags for transport.
• Out‑scan shipments according to the delivery route and deliver them to the correct address.
• Capture customer acknowledgment on a mobile device (BYOD) and update status codes for undelivered items.
• Hand over cash‑on‑delivery amounts to the supervisor on the same day and transfer undelivered parcels to the supervisor.
• Follow SOP for timely pickups, verify serviceable locations, count shipments, and obtain pickup acknowledgments.
• In‑scan shipments at the office, perform rapid entry, and ensure proper dress code and field bag usage.
• Load canvas bags into the vehicle and reach each location for timely connections.

Required profile

• Physical ability to handle bags and perform loading/unloading tasks.
• Comfort with using handheld devices for scanning and data entry.
• Attention to detail for accurate sorting, counting, and status updates.
• Adherence to company SOPs, dress code, and safety guidelines.
• Reliability in meeting cut‑off times for pickups and deliveries.

Required skills