Telesales Agent

About the role

We are looking for a compassionate and confident Tele‑caller Executive to handle patient enquiries, provide accurate information about IVF treatments, and turn leads into scheduled consultations.

Key responsibilities

• Manage incoming and outgoing calls from patients and other enquiries.
• Provide comprehensive information about IVF procedures, treatments, and related services.
• Convert potential leads into appointments and consultations.
• Ensure consistent follow‑up with prospective patients.
• Coordinate scheduling of appointments with doctors and clinic staff.
• Maintain and update the patient database within the CRM system.
• Address patient concerns with empathy and professionalism.
• Achieve daily and weekly targets for calls and lead conversion.

Required profile

• Minimum 2 years experience in a leading IVF clinic.
• Excellent communication skills and a basic understanding of healthcare services.
• Ability to meet sales and conversion targets.
• Empathetic, professional, and able to handle patient concerns.

Required skills

• CRM system usage

What we offer

• Salary range of 18,000 – 25,000 INR per month plus incentives.
• Working hours: 9:00 AM to 6:00 PM, 6 days a week.