Telecalling Executive

About the role

The Telecalling Executive is a full‑time, on‑site position based in Agra. You will handle both outbound and inbound calls to explain loan products, answer customer queries, and guide potential clients through the application process.

Key responsibilities

• Make outbound calls and receive inbound calls to promote loan offerings.
• Maintain accurate call records and update customer information in internal systems.
• Follow scripts and compliance guidelines while handling objections.
• Coordinate with sales and operations teams and follow up on leads.
• Meet daily call targets and ensure high levels of customer satisfaction.

Required profile

• Strong verbal communication with a clear, professional tone.
• Customer‑service mindset with active listening and empathy.
• Basic computer proficiency and comfort using call logs and data‑entry tools.
• Sales and persuasion abilities to convert leads while staying compliant.
• Attention to detail, good time‑management and ability to work in a target‑driven environment.
• High school diploma minimum; higher education in commerce, business or finance is a plus.
• Willingness to work on‑site in Agra and collaborate with cross‑functional teams.

Required skills

• CRM tools