Telecaller – Software/IT Sales

About the role

We are seeking a confident and enthusiastic Telecaller to join our Software/IT Sales team. The role focuses on outbound prospecting, explaining our software solutions, and scheduling product demonstrations for the sales team.

Key responsibilities

• Make outbound calls to prospective customers and generate business leads.
• Explain software products, services, features, pricing, and benefits.
• Understand customer requirements and recommend suitable solutions.
• Follow up with existing leads via calls, WhatsApp, and email.
• Schedule product demonstrations and sales meetings.
• Maintain accurate records of calls, leads, follow‑ups, and customer information.
• Achieve daily, weekly, and monthly calling and lead‑generation targets.
• Coordinate with Sales and Technical teams for customer requirements.
• Handle customer queries professionally and provide basic product information.
• Convert qualified leads into sales opportunities and maintain relationships with prospects and existing customers.

Required profile

• Confident and enthusiastic communicator.
• Ability to understand and articulate software solutions.
• Strong phone etiquette and professional handling of customer queries.
• Goal‑oriented with a track record of meeting lead‑generation targets.

Required skills