Telecaller – Outbound & Inbound Customer Support

About the role

Dream Inc is seeking a dedicated Telecaller to join its on‑site team in Kirti Nagar. You will be the voice of the company, handling both outbound and inbound calls to guide prospective and existing customers through our loan products.

Key responsibilities

• Make outbound calls to qualified leads and respond to inbound inquiries about loan offerings.
• Explain eligibility criteria, required documentation, and repayment terms clearly.
• Maintain accurate call logs and update customer information in internal systems.
• Schedule appointments, coordinate with field staff, and assist in basic loan application processing.
• Address routine customer queries, escalate complex issues, and ensure compliance with communication standards.

Required profile

• Strong verbal communication and telephone etiquette.
• Empathetic, patient, and solution‑oriented attitude.
• Basic sales and persuasion abilities to promote loan products.
• Effective time‑management skills to handle high call volumes.
• Fluency in English; knowledge of Hindi and Punjabi is a plus.

Required skills

• Proficiency with CRM or call‑management software.

What we offer

• Opportunity to work in a customer‑centric financial services environment.
• On‑site training and career growth within a fast‑moving company.