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This job expired on 21/09/2026. It no longer accepts applications.
Telecaller – Customer Service & Lead Generation
Dolphy · Surate
Job description
About the role
The Telecaller will work from Dolphy’s corporate headquarters in Surat, handling both inbound and outbound calls to engage potential and existing customers. The role focuses on delivering product information, answering queries, and supporting the sales and business development teams.
Key responsibilities
- Make and receive calls following scripts and guidelines.
- Maintain accurate call logs and update customer records in the CRM system.
- Schedule appointments and collect customer feedback.
- Escalate complex issues to relevant internal teams.
- Assist in lead generation and conversion activities.
Required profile
- Strong verbal communication and telephone etiquette.
- Basic computer literacy with ability to enter data accurately.
- Customer‑service orientation with active listening and problem‑solving skills.
- Ability to manage high call volumes and meet daily targets.
- Willingness to work onsite in Surat and collaborate with cross‑functional teams.
Required skills
- Experience with CRM software.
- Familiarity with call management software.
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Dolphy
Surate
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