Telecaller (Customer Outreach)
Mopid · Ranchi
Job description
About the role
We are seeking a dedicated Telecaller to join our dynamic team in Ranchi. This role is ideal for individuals with excellent communication skills and a knack for handling phone‑based interactions.
Key responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts when handling different topics but also have the ability to go off‑script when needed.
- Identify customers’ needs, clarify information, and provide solutions or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile to meet their needs.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
Required profile
- 1‑10 years of relevant experience.
- Full‑time, in‑office position with standard office hours.
- Location: Ranchi.
Required skills
- Proven strong verbal and written communication skills.
- Familiarity with basic computer functions and telephone etiquette.
- Ability to handle stressful situations professionally.
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Published 2 weeks ago
Expires 1 month from now
30 views · 0 interested
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Mopid
Ranchi
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