Tele Caller – Client Support (Patiala)

About the role

Hopewell Immigration Services is seeking a full‑time Tele Caller to work on‑site in Patiala. The role involves handling both inbound and outbound calls, providing initial information about immigration services, and scheduling consultations with immigration professionals.

Key responsibilities

• Answer queries from prospective and existing clients via phone.
• Collect and update client information in the CRM system.
• Maintain accurate call logs and records.
• Follow up on leads and ensure timely scheduling of consultations.
• Explain basic service offerings and documentation requirements.
• Collaborate with the office team to meet call and conversion targets.

Required profile

• Strong verbal communication and active listening skills.
• Clear telephone etiquette and professional demeanor.
• Basic computer literacy and ability to handle data entry tasks.
• Customer‑service orientation with empathy, patience, and problem‑solving abilities.
• Effective time‑management and organizational skills for high call volumes.
• Fluency in English; knowledge of Punjabi or Hindi is an asset.
• High school diploma or equivalent; higher education in business or communication is a plus.
• Prior experience in tele‑calling or call‑center environments is preferred but not mandatory.

Required skills

• CRM software familiarity
• Call management software
• Email handling
• Data entry