Technical Support Engineer – Cloud Platform (Hyderabad)

About the role

We are looking for a motivated Technical Support Engineer to join AVEVA’s 24x7 Cloud Platform Support team in Hyderabad. The role focuses on delivering fast, high‑quality assistance for AVEVA’s cloud‑based engineering solutions, ensuring customers experience minimal disruption.

Key responsibilities

• Act as the first point of contact for global customers via phone, email and ticketing systems.
• Provide Level 1 and Level 2 support for AVEVA cloud applications, licensing, networking and hosting technologies.
• Troubleshoot and resolve issues across AVEVA products such as E3D, P&ID, Diagrams, Unified Engineering on CONNECT, System Platform, InTouch OMI, PI System, AIM and AVEVA NET.
• Monitor automated alerts, perform corrective actions or escalate according to defined procedures.
• Manage support queues, maintain proactive communication and document resolutions.
• Collaborate with regional, global and product development teams for escalations and upcoming releases.
• Create knowledge‑base articles and operational procedures to improve service quality.

Required profile

• Proven experience in a technical support environment, preferably serving a global customer base.
• Hands‑on exposure to industrial software or engineering applications, especially AVEVA solutions.
• Strong troubleshooting abilities for network, operating‑system and server‑related problems.

Required skills

• Cloud applications support
• Software licensing management
• Networking and hosting technologies
• AVEVA E3D, AVEVA P&ID, AVEVA Diagrams
• AVEVA Unified Engineering on CONNECT
• AVEVA System Platform
• InTouch OMI
• AVEVA PI System
• AVEVA Asset Information Management (AIM)
• AVEVA NET