Technical Operations Engineer – Site Operations (TechOps I)

About the role

The Technical Operations Engineer (TechOps I) is the first line of defense for Airtel Money’s lending platform. Working a rotating 24×7 shift, you monitor service health, triage alerts, execute runbooks, and ensure Tier‑1 services meet availability targets.

Key responsibilities

• Respond to alerts from Grafana, Prometheus, and Elastic within SLA, triaging by severity.
• Execute documented runbooks, resolve known issues, and escalate complex incidents via ITSM/ServiceNow.
• Own incident tickets in Jira, adding severity tags, timeline notes, and stakeholder updates until closure.
• Monitor dashboards across a rotating shift, ensuring disciplined handovers.
• Support Sev‑1 war rooms by coordinating communication and maintaining accurate incident timelines.
• Identify recurring alerts, reduce noise, and improve runbooks and monitoring processes.

Required profile

• Bachelor’s degree in Computer Science, IT or related field, or equivalent experience.
• 1–2 years in NOC, TechOps, SRE, production‑support or IT‑operations.
• Comfort with Linux basics, log reading, and operational commands.
• Familiarity with monitoring/alerting concepts and ticketing tools such as Jira.
• Willingness to work rotating 24×7 shifts and communicate clearly under pressure.

Required skills

• Linux operating system basics
• Grafana, Prometheus, Elastic (observability stack)
• Jira or similar ITSM tool
• Google Cloud Platform (GCP)
• Kubernetes and OpenShift
• Bash and Python scripting
• PagerDuty or comparable on‑call escalation tool