Technical Design Lead for Salesforce Field Service Management

About the role

You will own the architecture, technical design, configuration, development and design related to our Field Service Management solution (FSM). KONE was the first company in the world to partner with Salesforce on the Field Service Management, and through that co‑creation FSM entity is built on top of Salesforce Field Service Lightning solution, combined with a custom‑built mobile experience for tens of thousands of field technicians.

Key responsibilities

• Own the technical design and solution for both FSM Core and FSM Mobile.
• Define the optimal configuration, maximizing out‑of‑the‑box functionality versus customisation.
• Support data model definition and ensure data integrity across the solution.
• Provide application support and problem management for FSM.
• Manage FSM licensing and ensure alignment with business objectives and IT standards.

Required profile

• M.Sc. degree or equivalent.
• Minimum 12 years of IT experience, including at least 8 years with Salesforce.
• Proven leadership in matrix and supplier‑collaboration environments.
• Strong communication skills in English and experience working with global stakeholders.

Required skills

• Salesforce Field Service Lightning and Service Cloud implementation.
• Custom mobile architecture development.
• Data integration design with backend systems such as SAP and IoT.
• Salesforce App Builder and Developer certifications (additional Salesforce certifications a plus).