Team Leader – Sales

About the role

Emeritus is looking for a Sales Team Leader to own the revenue plan for a set of upskilling programs. You will manage a frontline Program Advisory team that engages prospects through multiple channels and drives enrolments for our education offerings.

Key responsibilities

• Lead daily operations of the Program Advisory team, ensuring KRAs and KPIs such as hourly dials, talk time, and enrollment targets are met.
• Own program revenue and enrollment goals in partnership with revenue and marketing leaders.
• Monitor and improve floor coverage, handling time, and first‑time‑to‑attempt metrics.
• Coordinate training and coaching activities with the Training & Quality organization to deliver measurable outcomes.
• Plan staffing levels across shifts, regions, and programs to meet business demand.
• Maintain quality standards, attend daily stand‑ups, and track inside‑sales metrics.
• Coach, mentor, and conduct regular performance reviews for Program Advisors.
• Represent the outreach team in cross‑functional business reviews and manage lead escalations.
• Drive bulk and referral enrolments to generate additional revenue.

Required profile

• Proven experience leading inside‑sales or program advisory teams.
• Strong analytical mindset with ability to track and act on performance metrics.
• Excellent communication and stakeholder management skills.
• Ability to adapt quickly to changing business priorities.

Required skills

• Proficiency with email, phone, chat, and video‑conferencing tools.