Team Leader – Consumer Care (South & West)

About the role

Lead a high‑impact, fast‑paced team that delivers seamless consumer care across South and West India. You will work closely with the Consumer Care and Marketing teams to drive cross‑sell and upsell campaigns, improve retention and ensure uninterrupted service delivery.

Key responsibilities

• Lead the Consumer Care team to meet sales, operational targets and KPIs, and set individual and team goals.
• Collaborate with market managers and sales teams to execute cross‑functional campaigns and direct‑to‑consumer initiatives.
• Drive process improvements, automation and data analysis (product, hospital, rep and region) to enhance efficiency.
• Provide coaching, performance reviews, motivation and development for specialists, fostering a high‑performance culture.

Required profile

• Minimum 5 years experience in contact‑centre operations, sales processes and campaign conversion.
• At least 3 years of people‑management experience.
• Strong analytical mindset with ability to conduct database analysis and generate insights.
• Excellent interpersonal skills and alignment with Coloplast’s values and code of conduct.

Required skills

• Advanced Excel
• PowerPoint