Team Lead – Inbound Chat Support

About the role

We are seeking a proactive Team Lead to oversee our inbound chat support process. The role involves managing a team of chat agents, ensuring high‑quality customer interactions, and maintaining service standards in a fast‑paced BPO environment.

Key responsibilities

• Supervise and coach a team of inbound chat agents to achieve performance targets.
• Monitor chat queues, response times, and quality metrics, taking corrective actions when needed.
• Handle escalated customer queries via chat, providing timely and professional resolutions.
• Coordinate with operations and quality teams to implement process improvements.
• Prepare regular reports on team performance and suggest training needs.

Required profile

• Excellent written English communication skills.
• Prior experience in chat or customer support, preferably within a BPO or international process.
• Good typing speed and basic computer proficiency.
• Ability to manage a team and handle customer queries professionally.

Required skills

• Basic computer knowledge.

What we offer

• Competitive salary up to ₹32,000 per month, based on experience.
• Opportunity to lead a dynamic team in a vibrant Bangalore office.
• Professional development in a growing BPO environment.