Systems/Tech Analyst – Document Automation

About the role

The Systems/Tech Analyst will work within the Document Automation domain of ANZ's Technology division. You will manage Front Door demand, collaborate with product owners, engineers and architects, and ensure solutions deliver measurable business value for the bank.

Key responsibilities

• Partner with Product Owners to analyse, validate and refine business requirements received through Front Door requests.
• Assess demand requests and support prioritisation based on business value, strategic alignment, complexity and delivery capacity.
• Support solution analysis to ensure technology outcomes align with business objectives and platform capabilities.
• Work with engineering teams to validate solution designs and ensure requirements are correctly implemented.
• Create and maintain effort estimates for incoming demand and assist squad planning activities.
• Monitor demand pipelines to keep delivery commitments realistic.
• Conduct impact assessments and root‑cause analysis for production issues and platform enhancements.
• Maintain traceability between business objectives, strategic initiatives, requests, requirements and delivered solutions.
• Identify opportunities to improve workflow management, operational efficiency and platform adoption.
• Participate actively in Agile ceremonies and facilitate workshops to clarify requirements, scope and expectations.

Required profile

• Minimum 5 years of relevant experience in system analysis or a related engineering role.

Required skills