Support Engineer
Infinite Computer Solutions · Goa
Job description
About the role
We are looking for a Support Engineer to serve as the first point of contact for customers seeking technical assistance. The role involves diagnosing issues, providing solutions, and ensuring smooth resolution of queries through phone or email.
Key responsibilities
- Identify, diagnose, and categorize reported technical issues.
- Record queries and solutions in logs and monitor them from start to resolution.
- Provide remote troubleshooting using diagnostic techniques and guide customers through problem‑solving steps.
- Advise users on appropriate actions and direct unresolved cases to higher‑level support.
- Deliver accurate information on IT products and services.
- Follow up with customers, update status, and relay feedback to internal teams.
- Suggest improvements to support procedures.
Required profile
- Good communication skills.
- Technical acumen for L1 support.
- Bachelor’s degree or equivalent graduation.
- 1–3 years of experience in technical support or a related field.
Required skills
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Published 1 month ago
Expires 1 week from now
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Infinite Computer Solutions
Goa
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