Support Engineer – Fleet Management Solutions

About the role

We are looking for a Support Engineer to join OneOcean’s global Customer Support team, focusing on the TM Master Fleet Manager solution. The role involves working closely with customers, product management, engineering and professional services to resolve issues and help clients maximise the value of our maritime fleet management software. You will contribute to OneOcean’s mission of supporting a safe, sustainable maritime energy transition by ensuring reliable operation of our classification and compliance services.

Key responsibilities

• Provide technical and functional support for TM Master customers.
• Investigate, troubleshoot and resolve customer issues while maintaining high service standards.
• Manage incidents, service requests and escalations in line with agreed service levels.
• Collaborate with Product and Engineering teams to diagnose problems and validate solutions.
• Assist customers with system configuration, data queries, reporting and business‑process workflows.
• Support integrations between TeroMarine and other systems.

Required profile

• Strong problem‑solving attitude and curiosity.
• Willingness to learn maritime software and fleet‑operation concepts.
• Enjoys direct interaction with customers and cross‑functional teams.

Required skills