Support Analyst

About the role

The Support Analyst serves as the primary point of contact for Oceaneering employees needing IT assistance. Working from the office, you will provide support via telephone, email, instant messaging and remote‑access tools in a 24x7 rotational shift environment.

Key responsibilities

• Troubleshoot IT systems and business applications, provide user guidance or training, generate reports, and accurately log faults.
• Respond to support requests received through telephone, email, live chat and other approved communication channels.
• Manage service requests and incidents from opening through closure while meeting defined service‑level agreements.
• Provide remote IT technical support using approved remote‑access tools and coordinate with internal IT teams when additional functional or application support is required.

Required profile

• Bachelor’s degree in Computer Science or equivalent combination of education and relevant experience.
• 1‑3 years of IT support experience, including support for Windows 11.
• Excellent written and verbal communication skills in English.
• Strong analytical, troubleshooting, problem‑solving and decision‑making abilities.

Required skills

• Working knowledge of Windows 11.
• Active Directory.
• Microsoft Office applications.
• Microsoft 365.
• Preferred: Microsoft, Cisco and/or ITIL certification.