Supply Chain Operations Associate

About the role

In Accenture's Service Supply Chain business, you will act as a Logistics Dispatch Control Tower Representative, managing orders end‑to‑end in a fast‑paced B2B technology repair environment. You will partner with business development teams and serve as a subject‑matter expert to design resilient solutions that improve client supply chains and customer experience.

Key responsibilities

• Own each order from parts identification through courier booking, field engineer dispatch, and final closure.
• Ensure all service level agreements (SLAs) are met, proactively escalating risks.
• Coordinate with vendors, couriers, and internal control‑tower teams to maintain high SLA protection rates.
• Validate corrective parts and maintain accurate case documentation.
• Drive positive vendor and courier responsiveness through clear communication.

Required profile

• 3+ years of experience in logistics, dispatch, BPO service delivery, or high‑urgency operations.
• Proven ability to work autonomously within defined SLA frameworks.
• Strong analytical background and experience with IT hardware repair or managed service workflows.
• Excellent problem‑solving, communication, and assertiveness when dealing with external partners.

Required skills

What we offer

• Opportunity to work with proprietary technology and client systems.
• Exposure to global supply‑chain projects across multiple industries.
• Collaborative environment that values autonomy and continuous improvement.