Supply Chain Manager - Ecom & Quick Com

About the role

We are looking for an experienced Supply Chain Manager to lead our Operations & Logistics function. The ideal candidate will be responsible for managing the operations team and ensuring smooth execution of E‑commerce, Quick Commerce, warehousing, inventory and logistics operations.

Key responsibilities

• Lead and manage the Operations & Logistics team, ensuring smooth day‑to‑day execution.
• Manage order fulfilment across E‑commerce, Marketplace and Quick Commerce platforms such as Blinkit, Zepto, Swiggy Instamart, Amazon, etc.
• Oversee warehouse operations, dispatch, transportation, deliveries and returns.
• Ensure timely order processing and delivery while maintaining high service levels.
• Manage inventory availability, replenishment and stock movement across channels.
• Coordinate with Sales, KAM, Finance and other teams to ensure seamless operations.
• Manage 3PL, warehouse and logistics partners and monitor their performance.
• Track key operational metrics including OTIF, fulfilment, TAT, inventory accuracy and logistics costs.
• Identify operational gaps and implement processes/SOPs to improve efficiency and reduce costs.
• Train, manage and drive performance of the operations team.

Required profile

• 5+ years of experience in FMCG Supply Chain, Logistics or Operations.
• Strong experience in E‑commerce and Quick Commerce operations.
• Proven experience in team handling and operations leadership.
• Strong understanding of warehousing, inventory, dispatch and logistics.
• Excellent problem‑solving, coordination and stakeholder management skills.
• Hands‑on, process‑oriented and comfortable working in a fast‑paced FMCG/D2C environment.