Supervisor – Customer Service (Revenue Cycle Management)

About the role

Enovis is seeking a detail‑oriented, results‑driven Supervisor for its Customer Service team within the Revenue Cycle Management unit in Hyderabad. The role focuses on auditing customer interactions, ensuring compliance with company standards and regulatory requirements, and driving continuous improvement in service quality.

Key responsibilities

• Conduct regular audits of calls, emails, chats and other customer service interactions.
• Assess compliance with service protocols, scripts and regulatory guidelines.
• Evaluate customer satisfaction, communication quality and problem‑resolution effectiveness.
• Document findings and prepare detailed audit reports for management.
• Identify trends, recurring issues and areas for improvement.
• Collaborate with supervisors, trainers and other departments to develop corrective action plans.
• Provide feedback and coaching recommendations to enhance team performance.
• Prepare audit dashboards and share insights with senior leadership.

Required profile

• Strong attention to detail and results‑driven mindset.
• Customer‑focused attitude with excellent communication skills.
• Ability to analyze data, identify gaps and recommend improvements.
• Experience in auditing, compliance or quality assurance within a service environment.

Required skills