Staff Systems Administrator

About the role

AMD is looking for a highly capable Staff Systems Administrator to lead onsite IT operations and deliver high‑quality end‑user support. This senior role combines people leadership with hands‑on technical expertise across laptops, desktops, operating systems, business applications, collaboration tools, and AI adoption.

Key responsibilities

• Deliver onsite IT support services, ensuring seamless day‑to‑day end‑user operations.
• Provide technical support for laptops, desktops, operating systems, and enterprise applications.
• Install, configure, and maintain IT systems and devices.
• Diagnose and resolve hardware, software, and system‑related issues efficiently.
• Lead and manage the onsite operations team, ensuring service quality and SLA adherence.
• Drive and support IT projects and initiatives, ensuring timely delivery.
• Collaborate with peer IT teams (Network, Infrastructure, Security, etc.) to resolve cross‑functional issues.
• Maintain and enhance technical documentation, knowledge‑base articles, and FAQs.
• Provide conference room and AV support for smooth meeting experiences.
• Manage Geek Street (walk‑in IT support) services for end users.
• Prepare operational reports, dashboards, and executive presentations as required.

Required profile

• Proactive, results‑driven professional with strong troubleshooting capabilities.
• Demonstrated ability to balance team leadership with hands‑on support.
• Strong customer focus and commitment to continuous service improvement.
• 12+ years of experience in IT operations and end‑user support, with a leadership background.

Required skills

• Windows operating system
• Linux operating system
• macOS operating system
• Active Directory (AD)
• AV (audio‑visual) support for conference rooms