Sr. Clinical Configuration Analyst

About the role

We are looking for a Senior Clinical Configuration Analyst to play a key role in the technical configuration of platform requirements for Cohere’s Platform-as-a-Service (PaaS) clients. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast‑paced team working directly with client‑facing team members to understand and deliver key clinical configurations that are integral to helping new and existing clients meet their prior authorization automation goals.

Key responsibilities

• Ensure thorough understanding of client’s technical requirements to facilitate seamless configuration of platform requirements during new client implementations.
• Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements.
• Define test scenarios and success criteria for all new and existing client platform configurations.
• Execute on configuration of platform requirements in accordance with project timelines and client expectations.
• Triage and resolve technical issues during end‑to‑end testing or post‑implementation to ensure client satisfaction.
• Serve as a technical SME for client‑facing analysts throughout the customer lifecycle, providing education and answers around configurability and occasionally interfacing directly with clients.
• Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work.

Required profile

• 3‑6 years of professional experience in a Configuration Management role and a Bachelor’s degree in Computer Science, Systems Engineering, or a related field.
• Strong problem‑solving and critical‑thinking skills with the ability to develop deep product expertise and provide high‑quality issue resolution.
• Proven project execution skills, setting goals and meeting deadlines for multiple ongoing projects.
• Experience collaborating with internal, cross‑functional stakeholders on product enhancements.
• Advanced proficiency in Excel, including advanced functions and data analysis.
• Experience creating and updating JSON‑based business rules to drive system behavior.
• Familiarity with Jira for task tracking and project management.
• Passion for improving the U.S. healthcare system and ensuring optimal patient care.

Required skills

• Advanced Excel
• JSON
• Jira
• SQL
• Tableau
• PowerBI