Spanish Customer Support Specialist

About the role

SamvadSocial Technologies is seeking a bilingual professional to join its Pune office as a Spanish Customer Support Specialist. You will handle inbound and outbound interactions with US customers, providing assistance in Spanish while maintaining high service standards.

Key responsibilities

• Manage customer queries and objections in a voice‑based international process.
• Execute retention processes to maintain and grow the customer base.
• Deliver accurate information and resolve issues while adhering to quality guidelines.
• Collaborate with cross‑functional teams to ensure seamless service delivery.

Required profile

• Minimum 2 years of experience in customer support, preferably with retention responsibilities.
• Fluent spoken Spanish and strong English communication skills.
• Graduate degree in any discipline.
• Ability to work onsite in an international BPO environment.

Required skills

• Spanish language proficiency.
• English language proficiency.

What we offer

• Exposure to international customers and US processes.
• Competitive salary package with performance‑based incentives.
• Clear career growth path within a dynamic, professional environment.
• Opportunity to develop expertise in voice‑based customer retention.