Solution Architect, Public Sector India

About the role

ServiceNow is hiring a Solution Architect for its entry into the Indian public sector, based in Gurgaon. As technical lead, you will turn government digitisation programmes into solution blueprints, proof of concepts and winning bids, with AI at the centre of the story. The role serves central ministries, state governments, PSUs, regulators, smart city bodies and digital public infrastructure programmes, and works through tender-led (RFP/RFQ, GeM) and SI/partner-led bids.

Key responsibilities

• Collaborate with Public Sector BD and Sales leads on the go-to-market plan for central and state ministries, public sector banks and higher education institutions.
• Lead architecture sessions with government CIO, IT and NIC teams, turning programme goals into actionable blueprints.
• Own the technical response to RFPs and tenders: compliance matrices, architecture, sizing and clarifications.
• Build and run proof of concepts and demos across AI, workflow and integration.
• Design within government constraints: hosting, data localisation, security, AI governance and integration with legacy and national platforms.
• Co-sell with SIs and partners on solution scope, bid strategy and delivery handoff.
• Partner with Sales, Solution Consultants, Specialists, Product and Legal on deal strategy and risk.
• Work with regional AI experts to shape and validate AI solutions and proof of concepts.
• Build reusable India public sector assets such as reference architectures, AI use-case patterns, an RFP response library and a compliance FAQ.
• Mentor Solution Consultants on public sector sales motions.

Required profile

• 8-10 years of exclusive public sector pre-sales experience (government, PSU or SI/OEM on government programmes).
• Experience integrating AI into work processes, decision-making or problem-solving.
• Excellent communication, able to explain complex architecture to non-technical decision makers and earn credibility with CIOs and senior officials.
• Proven track record on tenders and RFPs, with fluency in procurement and compliance requirements.
• Based in, or willing to relocate to, NCR (New Delhi), with regular travel to government offices.

Required skills

• AI fundamentals (LLMs, agents, RAG, data readiness, responsible AI and governance), with the drive to reach expert level within 12-18 months.
• Expertise in AI architecture, workflow automation, data and analytics, and integration frameworks.
• Depth in enterprise workflow or ITSM platforms (ServiceNow preferred; fast ramp expected if not).
• Good to have: hands-on ServiceNow experience including Now Assist and AI Agents, familiarity with MeitY empanelment, GeM, CERT-In, the DPDP Act and the IndiaAI Mission, and an existing government and SI network.

What we offer

• A structured AI upskilling path to expert level over 6-12 months.
• Direct access to regional AI experts for design, proof of concepts and deal support.
• Ground-floor ownership of a new vertical in India.