Sneaker Maker – Custom Design & Customer Experience

About the role

Golden Goose is seeking a passionate Sneaker Maker to lead co‑creation experiences in its Mumbai store. You will transform Golden Goose items into unique, personalized pieces that reflect each client’s identity while strengthening brand loyalty.

Key responsibilities

• Co‑create personalized sneaker designs with clients using drawing, illustration, and basic sewing techniques.
• Guide customers through a tailored co‑creation journey, maintaining brand storytelling and values.
• Drive sales through strategic cross‑selling and up‑selling, supporting both pre‑sale and post‑sale activities.
• Register customers on the Golden App for segmentation and profiling.
• Maintain the co‑creation area according to visual merchandising standards.
• Assist with store operations, including opening/closing, inventory management, GDPR compliance, and health & safety.
• Utilize digital tools (Golden App, Salesforce, Xstore, Stealth) to enhance processes and customer engagement.

Required profile

• Fluent in English; additional languages are a plus.
• High school diploma minimum; design education preferred.
• Experience in retail or customer‑service sales is advantageous.
• Strong problem‑solving, time‑management, and interpersonal skills.
• Flexibility to adapt to evolving business and customer needs.

Required skills

• Proficiency with digital tools: Golden App, Salesforce, Xstore, Stealth.
• Artistic abilities: hand‑drawing, marker, watercolor, acrylic painting, basic embroidery, and sewing.