Site Reliability Engineer II (SRE II)

About the role

The Site Reliability Engineer II (SRE II) plays a critical role in ensuring the reliability, stability, and operational excellence of platforms and services. This role supports ITSM practices, monitoring, automation, and cloud‑based operations, while contributing to continuous improvement and service resilience.

Key responsibilities

• Ensuring adherence to ITSM best practices (incident, problem, change management)
• Supporting application and infrastructure reliability through monitoring and proactive issue resolution
• Assisting with automation and DevOps practices to improve operational efficiency
• Supporting services running in AWS‑based and hybrid environments
• Contributing to emerging AI‑driven initiatives (e.g., chatbot/IVR capabilities) at a foundational level
• Partnering with engineering and business teams to enhance service performance and availability
• Supporting compliance with PCI and enterprise audit requirements

Required profile

• 2–5+ years of experience in SRE, IT Operations, Production Support, or related roles
• Beginner‑level understanding of ITSM frameworks and best practices
• Exposure to automation/orchestration tools
• Basic knowledge of DevOps practices and CI/CD concepts
• Beginner to intermediate experience in monitoring applications and infrastructure
• Familiarity with cloud environments (e.g., AWS)
• Awareness of AI‑driven or automation‑led capabilities (e.g., chatbots, IVR enhancements)
• Basic understanding of PCI and compliance/audit processes

Required skills

• AWS
• ITSM
• Automation/orchestration tools
• DevOps
• CI/CD
• Monitoring
• PCI compliance knowledge