ServiceNow Consultant – CMDB & Platform Capabilities

About the role

Vantive is seeking a ServiceNow Consultant to mature and scale its ServiceNow platform, focusing initially on the Configuration Management Database (CMDB) as part of its spin‑off program and ongoing operations. The role will evolve to cover broader ServiceNow technologies and IT process domains, delivering platform strategy, roadmap execution and business value.

Key responsibilities

• Lead the maturation of ServiceNow CMDB capabilities, including data quality, class and relationship modeling, lifecycle governance, reconciliation, normalization and alignment to the Common Service Data Model (CSDM).
• Partner with infrastructure, application, security and operations teams to improve discovery, service mapping, integrations and dependency data supporting incident, change, asset, risk and operational processes.
• Design, configure, test and enhance ServiceNow solutions that improve service quality, security, compliance, speed and operational efficiency.
• Develop and maintain best‑practice development, testing, release, documentation and support processes for the platform, ensuring clear handoffs to operational teams.
• Translate business needs into scalable ServiceNow solutions by engaging stakeholders, documenting user stories and recommending fit‑for‑purpose approaches.
• Support platform security and compliance through appropriate access controls, secure configuration, auditability and data protection.
• Coordinate third‑party solution providers, defining deliverables, aligning with Vantive standards and ensuring quality and accountability.

Required profile

• Bachelor’s degree in computer science, engineering, MIS, business or a related field.
• 7+ years of experience in technology, engineering, IT operations or related roles with hands‑on ServiceNow administration, configuration or implementation.
• Strong experience with ServiceNow CMDB, CI class structures, relationship modeling, data quality, governance, reconciliation and lifecycle processes.
• Experience delivering solutions in a highly regulated, global business environment and collaborating with business, technology, security and vendor teams.
• Demonstrated analytical, technical and critical‑thinking abilities to diagnose complex platform, process, data and integration issues.

Required skills

• ServiceNow CMDB
• Common Service Data Model (CSDM)
• Discovery and Service Mapping
• MID Server integrations
• IT Operations Management (ITOM)
• IT Service Management (ITSM)
• IT Asset Management (ITAM)
• Service Portfolio Management (SPM) and HR Service Delivery (HRSD)
• Reporting and workflow automation
• Platform governance and security best practices
• ServiceNow certifications (e.g., Certified System Administrator, CIS‑CMDB, CIS‑Discovery, CIS‑Service Mapping, ITSM, ITOM)