Service Desk Engineer – IT Support for Europe

About the role

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in Coimbatore, India, where you’ll be the first point of contact for IT support across Europe. As a Service Desk Engineer you’ll support over 20,000 users across 500 sites, handling issues from Microsoft 365 to workplace hardware.

Key responsibilities

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to Microsoft 365, Windows 10/11, identity & access management, printing and patching.
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge‑base articles and service‑catalog improvements.

Required profile

• Bachelor’s degree or comparable education.
• 3+ years of experience in a Service Desk or IT support role.
• Strong communication skills in English, French and Spanish.
• Solid troubleshooting skills with Windows and Microsoft 365.
• Proactive “can‑do” attitude and ability to work off‑business hours on‑call.

Required skills

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Windows 10/11
• Identity & Access Management
• Desktop/Server patching
• BMC Helix ticketing system (nice to have)
• Windows Server, Active Directory
• Azure, SCCM, Intune