Service Desk Associate - only person with disability
Jobs for Humanity · Noida
Job description
About the role
The Service Desk Associate position supports customers with technical issues and is open exclusively to candidates with a disability. Based in Noida, the role requires 1‑2 years of experience in tech support.
Key responsibilities
- Manage customer interactions and record reported issues in the ITSM platform.
- Identify issues, apply fixes and investigate root causes using internal guidelines.
- Provide technical guidance via telephone and email.
- Screen, refer and diagnose internal PC maintenance requests.
- Act as a liaison between customers and internal departments to ensure timely resolution of online system problems.
Required profile
- B.Tech, MCA or BCA degree.
- 1‑2 years of experience in technical support.
Required skills
- Troubleshooting
- LAN
- WAN
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Published 12 hours ago
Expires 1 month from now
8 views · 0 interested
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Jobs for Humanity
Noida
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