Senior Territory Service Representative – Operations

About the role

The Senior Territory Service Representative – Operations is responsible for managing the timely pickup and delivery of customer shipments across assigned territories. The role ensures high standards of service quality, operational efficiency and a positive customer experience while acting as a frontline representative of the Blue Dart brand.

Key responsibilities

• Execute daily pickup and delivery activities within the territory.
• Handle key customer routes and resolve operational exceptions promptly.
• Mentor and support newly inducted Territory Service Representatives.
• Monitor adherence to Blue Dart’s operating standards and performance metrics.
• Coordinate with inbound and outbound shift in‑charges to ensure smooth operations.
• Represent the Blue Dart brand professionally in all customer interactions.

Required profile

• Proven experience in logistics or courier operations.
• Strong knowledge of territory management and route planning.
• Ability to mentor and guide junior team members.
• Excellent problem‑solving skills and attention to detail.
• Effective communication and customer‑service orientation.

Required skills

What we offer

• Competitive compensation and comprehensive benefits.
• Opportunities for cross‑functional career growth and global mobility.
• Access to training, succession planning and a strong recognition culture.
• Being part of a purpose‑driven, people‑first organization ranked among India’s Top 100 Great Places to Work.