Senior Technical Representative – Global Service Desk

About the role

As a Senior Technical Representative on the Global Service Desk, you will be the first point of contact for users experiencing IT incidents. You will diagnose, resolve, and document issues across Windows operating systems and a variety of software applications while delivering a first‑class customer experience.

Key responsibilities

• Receive, log, and prioritize IT incidents from users.
• Diagnose and resolve system and application problems, including Windows OS and Microsoft Office.
• Maintain accurate ticket records and update documentation with detailed information.
• Perform daily incident management tasks such as ticket assignment, troubleshooting, resolution, and closure.
• Provide clear guidance and shortcuts to simplify routine computer tasks for end‑users.
• Collaborate with other support teams to ensure timely and effective issue resolution.

Required profile

• Strong customer‑service orientation with the ability to communicate professionally.
• Experience in a help‑desk or technical support environment.
• Ability to work independently while adhering to company policies and values.

Required skills

• Windows operating system troubleshooting
• Microsoft Office suite support
• Ticketing/incident management tools

What we offer

• Opportunity to work with a global technology leader.
• Access to continuous learning and career growth programs.
• Inclusive and diverse workplace culture.