Senior Technical Consultant

About the role

Salesforce is hiring a Senior Technical Consultant to support a work stream in sophisticated enterprise customer engagements. The consultant acts as a hands-on advisor, combining strong solution and technical knowledge, Salesforce product knowledge, industry and consulting experience, and knowledge of the client's business to deliver customer return on investment. The role leads the evaluation of options and presents and educates the customer or partner, identifies and manages risks, and drives technical solutions for enterprise desktop, cloud and/or mobile solutions, including integrations using middleware tools and platforms.

Key responsibilities

• Become a highly certified and recognized Salesforce expert and help clients consistently meet or exceed their goals and metrics.
• Contribute to customer success through front- and back-end solution development and release management, and deliver high client satisfaction (CSAT).
• Guide best practices for application and integration development, Enterprise Architecture standards, solution architecture and design, environment management, testing and Salesforce Platform education.
• Upskill on AI fluency and an AI-native delivery methodology, using AI tools, developer assistants and agentic evaluation frameworks to accelerate project implementation.
• Build relationships with business partners, internal and external, and contribute to the growth of the Services Practice.
• Create application and technical design documents that integrate Salesforce into the customer's infrastructure.
• Troubleshoot key implementation issues, lead the evaluation of business and technical requirements, and manage customer expectations and negotiate solutions with customers and third-party partners.
• Lead internal strategic initiatives to grow the consulting practice, mentor colleagues and contribute to the practice's knowledge base.

Required profile

• 2+ years of experience as a Lead Developer doing solution design in a mid- to large-sized organization, with demonstrated leadership in a matrixed organization.
• Proven track record leading customer and partner success stories in solution architecture, development and release management, change management and solution design.
• Ability to analyze, design and optimize business processes via technology and integration, and to guide customers in deploying emerging technologies.
• Polished speaker and presenter able to defend a point of view to varied audiences, with strong written and verbal communication.
• Willingness to travel to client sites (average 25%).
• Bachelor's degree in Computer Science, Software Engineering, Business or a related field.

Required skills

• Enterprise architecture, including integration technologies, single sign-on and master data management.
• Waterfall and/or Agile implementation methodologies.
• Highly beneficial to hold Salesforce product certifications before joining; several Salesforce certifications are expected to be earned during onboarding.