Senior Salesforce Developer (Service Cloud, APEX) - Chennai

About the role

UPS is looking for a senior developer in Chennai with very strong Salesforce Service Cloud and APEX coding skills to maintain and support its CRM application, which handles customer claims. The role suits developers with experience in very large enterprise organizations working on applications with a large user base.

Key responsibilities

• Maintain and support the Salesforce Service Cloud CRM application used by UPS Customer Service teams worldwide across phone, web, email, messaging and chat channels.
• Build integrations between Salesforce and cloud/on-premise external applications using REST, SOAP APIs, OAuth and Single Sign-On.
• Debug and resolve defects, and take part in code reviews ensuring adequate test coverage.
• Discuss requested functionality with business representatives, write technical solution approaches and design documentation, and lead end-to-end Salesforce solutions.
• Take part in on-call rotation with four other developers every fifth week.

Required profile

• Experience in very large enterprise organizations.
• Salesforce certifications: Admin and Platform Developer 1.
• English written and verbal communication skills.
• Self-motivated learner.

Required skills

• Salesforce Service Cloud, CRM Analytics and service business processes (Email to Case, Web to Case, Digital Engagement, Omnichannel, Knowledge, Case Routing, Queues, Public Groups).
• APEX, Lightning components, Visualforce pages, formulas, triggers and Salesforce governor limits.
• Salesforce automation: Lightning Flows, Workflows, Assignment Rules and Alerts.
• Data migration with Data Loader.
• DevOps: moving changes from development to QA to production via Flosum.
• Preferred: Scaled Agile methodology, some project management skills, Microsoft Office, and Salesforce certifications.