Senior Project Manager

About the role

Microsoft Industry Solutions Delivery (ISD) is seeking a Senior Project Manager to lead end‑to‑end delivery for strategic customers worldwide. The role oversees the full project lifecycle—from envisioning and solution development to cloud consumption, delivery planning and ongoing management—ensuring customers derive maximum value from Microsoft Cloud and AI solutions.

Key responsibilities

• Drive account delivery management, maintaining obligations across the delivery lifecycle and leading steering committee meetings with strategic customers.
• Identify and remove blockers to cloud consumption, collaborating with Customer Success resources to achieve usage goals.
• Own project delivery forecasts, manage fiscal responsibility within the portfolio, and ensure profitability and risk mitigation.
• Partner with Sales to support contract setup, approval, invoicing and closure.
• Maintain strong relationships with key customer stakeholders, anticipate issues, and communicate delivery status.
• Research, submit and enforce reuse of intellectual property (IP) across teams.
• Develop partnerships, manage escalations, and drive customer satisfaction through proactive engagement.

Required profile

• Proven experience managing large‑scale technology projects and delivery programs.
• Strong stakeholder management and ability to influence senior leaders.
• Deep understanding of Microsoft Cloud and AI solutions.
• Experience with budgeting, risk management and contract execution.
• Ability to translate customer feedback into actionable improvements.

Required skills

• Microsoft Cloud
• Artificial Intelligence (AI)