Senior Manager, IT - ERP Basis (SAP Basis)

About the role

Kraft Heinz is looking for a Senior Manager, SAP Basis to lead the stability, security, strategic direction and operational performance of its SAP landscape in a large-scale enterprise environment. The role combines technical leadership, partner and team leadership, and end-to-end accountability for operational support and project delivery across Azure-hosted environments, SAP BTP support, data archiving, patching, upgrades and migrations, landscape strategy, performance tuning, vulnerability remediation and audit and compliance support, all run through disciplined ITSM processes.

Key responsibilities

• Lead the overall SAP Basis function, ensuring reliability, security, service quality and alignment to business priorities.
• Set direction for operational strategy, platform roadmaps, lifecycle planning and continuous improvement.
• Lead external support partners and internal stakeholders, including service delivery governance, escalations and performance management.
• Oversight of monitoring, incident response, patching, upgrades, refreshes, transports, performance tuning and SAP BTP support.
• Own landscape strategy: upgrade planning, migration planning, capacity planning, resiliency and long-term platform health.
• Oversee SAP Basis support for Azure-hosted environments and SAP data archiving.
• Work with security teams on security notes, vulnerability remediation, certificate lifecycle and TLS security.
• Drive large-scale projects, infrastructure improvements and platform modernization from planning to execution.
• Maintain audit readiness, compliance alignment and governance discipline.
• Build the operating model for SAP Basis support, including standards, processes, quality controls and service performance expectations.

Required profile

• Bachelor's degree in Information Technology, Computer Science, Engineering or a related field.
• 10+ years of experience in technical and leadership roles supporting SAP Basis or similar enterprise platforms.
• Experience leading outsourced or external partners and driving accountability in operational support.
• Experience with SAP operations, upgrades, migration planning, patching, transports, incident management, performance tuning and SAP BTP support.
• Experience with Azure-hosted SAP environments, SAP data archiving and structured ITSM processes.

Required skills

• Strong knowledge of security, audit, governance, compliance, Single Sign-On, TLS security and certificate lifecycle.
• Linux and Windows, with OS scripting for automation.
• ABAP and Java NetWeaver-based systems (S/4HANA, ECC, APO, EWM, BW, MII, Portals, Process Orchestration).
• DBA capabilities in SAP HANA and SAP ASE.
• SQL querying for data analysis and troubleshooting.