Senior Manager, EDT Data Operations

About the role

The Senior Manager, EDT Data Operations will lead operational governance and execution across the Data organization, ensuring consistency, transparency, and accountability. This hybrid role partners with delivery, product, analytics, platform, and governance teams to drive operational excellence.

Key responsibilities

• Establish and manage operational processes, service management practices, performance measurement frameworks, and operating rhythms.
• Develop and monitor operational KPIs, service metrics, delivery performance indicators, and business outcome measures.
• Drive continuous improvement initiatives focused on efficiency, process optimization, automation, and organizational effectiveness.
• Oversee operational reporting, executive dashboards, performance reviews, and leadership‑ready operational insights.
• Facilitate issue management, escalation processes, service reviews, and cross‑functional coordination to address operational challenges.

Required profile

• 10+ years of experience in data or technology operations, with 8+ years in operations management, PMO, or service management.
• 5+ years leading operational, governance, or business support teams.
• Proven success driving operational excellence and continuous improvement in complex enterprise environments.
• Strong executive presence, ability to influence decisions with data‑driven insights, and comfort handling ambiguity.

Required skills

• Lean, Six Sigma, ITIL, Agile certifications or experience.
• Experience with executive dashboards, operational scorecards, service reviews, and governance forums.