Senior Lead, Commercial Business Analyst

About the role

Stryker is hiring a Senior Lead, Commercial Business Analyst in Gurugram, with hybrid or onsite work. The role leads end-to-end requirement gathering and process definition for commercial projects, working in a matrix organization and partnering with business teams to define and document requirements and drive solution delivery.

Key responsibilities

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope.
• Drive process mapping, documentation and standardization, and translate complex technical concepts into simple, business-friendly language.
• Build strong relationships with stakeholders across all levels and align on business priorities.
• Develop project charters with clear objectives, success criteria and detailed requirements.
• Identify and lead opportunities for process improvement, redesign and new policies or workflows.
• Maintain clear communication between business and IT teams and ensure compliance with regulatory requirements where applicable.
• Support global teams across time zones and contribute to Agile delivery through sprint planning, backlog refinement and continuous improvement.

Required profile

• MBA in IT/Operations/Marketing, or Bachelor's in Technology or Engineering (Computer Science, IT) preferred.
• 8+ years of experience in healthcare, pharma or IT consulting within large-scale commercial organizations.
• Proven ability to document complex processes and translate them into actionable insights.
• Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management).
• Ability to collaborate and influence within matrix organizations and engage with senior stakeholders across sales, operations, finance and marketing.
• Demonstrated ability to lead workshops, drive UAT and deliver critical projects independently.
• Knowledge of Agile and experience in regulated environments preferred; travel of about 20%.

Required skills

• Business analysis: requirements gathering, as-is/to-be process mapping, process optimization.
• Familiarity with Salesforce, ServiceMax or Oracle CPQ.
• Agile methodologies.