Senior IT Technician – End‑User Support

About the role

OPTEL GROUP is seeking a Senior IT Technician to provide high‑quality technical assistance to its end‑users. You will be the first point of contact for hardware, software, and network issues, ensuring smooth daily operations across the organization.

Key responsibilities

• Respond to support tickets, phone calls, and emails promptly and professionally.
• Diagnose and resolve hardware and software problems on desktops, laptops, printers, and mobile devices.
• Set up and configure new hardware, operating systems, applications, and peripherals for users.
• Install, configure, and maintain end‑user software such as email clients, web browsers, and productivity tools.
• Troubleshoot wired and wireless network connectivity issues.
• Perform basic system administration tasks, including user account management and file‑folder permission settings.
• Document procedures and create knowledge‑base articles to improve team efficiency.
• Provide training to new employees on company software and applications.

Required profile

• Proven experience in end‑user IT support, preferably at a senior level.
• Strong ability to diagnose and resolve technical issues quickly.
• Effective communication skills to understand user needs and deliver appropriate solutions.
• Willingness to participate in ongoing training and share knowledge with the team.

Required skills

• Desktop and laptop hardware troubleshooting
• Printer and mobile device support
• Operating system installation and configuration
• Application installation and configuration
• Email client setup
• Web browser configuration
• Productivity software support
• Network connectivity troubleshooting (wired and wireless)
• User account management
• File and folder permission management