Senior Director, Operational Excellence

About the role

Clarivate is seeking a Senior Director of Operational Excellence to lead its Content Operations team in Chennai. You will provide enterprise‑level leadership to drive quality, scalability, speed, and cost efficiency across the content lifecycle.

Key responsibilities

• Define and execute an Operational Excellence strategy aligned with enterprise goals.
• Lead cross‑functional, global teams and build strong operational capability.
• Drive process optimisation using Lean, Six Sigma, Agile and data‑driven insights.
• Champion automation, AI and digital tools to improve productivity and quality.
• Lead change‑management initiatives and align senior stakeholders across functions.
• Establish governance, risk controls and performance metrics (KPIs, SLAs).

Required profile

• At least 18 years of experience in operational excellence, transformation or content‑operations leadership.
• Proven experience leading large‑scale transformation in publishing, media, data or technology environments.
• Strong knowledge of the content lifecycle, digital publishing and metadata workflows.
• Expertise in Lean, Six Sigma and Agile (Black Belt certification preferred).
• Experience with AI‑enabled content or automation platforms.
• Bachelor’s degree required; Master’s/MBA preferred.

Required skills

• Lean
• Six Sigma
• Agile methodologies
• Artificial Intelligence (AI) applications
• Automation platforms
• Data‑driven analytics
• Black Belt certification (preferred)