Senior DevOps Engineer

About the role

UPS is hiring a Senior DevOps Engineer to support Mail Innovations (MI) IT applications deployed in Azure Cloud and on-premise data centers and processing facilities. The engineer manages the MI support team, resolves IT incidents through root cause analysis and applies Site Reliability Engineering principles to improve business support and customer satisfaction. The role also involves advising on best practices, standards, tools and applications, and leading project and program activities so that deliverables are completed on time.

Key responsibilities

• Analyze, diagnose, design, plan, execute and evaluate work to meet time, cost and quality targets
• Manage the MI support team and resolve IT incidents with root cause analysis
• Institute Site Reliability Engineering best practices to improve service support and customer satisfaction
• Advise on industry best practices, standards, methods, tools and applications
• Organize Information Services departments and user groups to manage deployments and implementations, and lead project and program activities
• Review periodicals and reports and research cutting-edge technologies to keep technical skills current
• Handle critical support and deployment requests, collaborating with teams such as the Operational Command Center, Technical Services and Database Service teams
• Periodic deployment support over weekends, typically Sunday night India time

Required profile

• 5+ years of SRE/DevOps/Cloud Engineering experience
• Strong emphasis on SRE as an engineering discipline with a focus on automation
• Excellent interpersonal skills, able to work with multi-functional technical and business teams and senior management
• Ability to collaborate with multiple groups to bring resolution to critical issues

Required skills

• Past experience supporting applications in .NET, SQL Server, Windows and Azure Cloud
• CI/CD pipeline creation using ADO
• Azure resource administration (AKS, ASB, App Services, App Insights, Azure SQL)
• Windows Server and IIS
• SQL database and T-SQL query development
• Kubernetes experience is a plus