Senior Cluster Manager

About the role

The Senior Cluster Manager will drive business growth across the assigned region, nurture relationships with channel partners, and lead a team of Sales Managers to ensure smooth business processes.

Key responsibilities

• Achieve premium and revenue targets by continuously engaging with channel partners and mapping key decision‑makers.
• Communicate product, process, and regulatory changes to partners and support sales activities, including calls, issuance, and complaint handling.
• Control expenses by securing commitments before spending and maintaining an expense tracker.
• Maintain a 90% people‑retention rate, recruit and train team members, and fill vacancies within 15 days.
• Ensure quality business acquisition, monitor customer complaints, and enforce resolution timelines.
• Drive persistency targets for renewals from the second year onward.

Required profile

• Proven experience managing sales teams and channel partners in the financial services sector.
• Strong ability to balance process requirements with partner expectations.
• Excellent people‑management skills with a focus on retention and talent development.
• Analytical mindset to monitor performance metrics and expense gaps.

Required skills

What we offer

• Opportunity to lead a high‑performing sales cluster in a dynamic market.
• Competitive compensation aligned with performance.
• Professional growth within a reputable financial institution.