Senior Branch Relationship Manager – Consumer Banking

About the role

The Senior Officer, Branch Relationship Manager will be responsible for establishing, managing and growing the assets under management (AUM) of a mapped client segment, focusing on acquiring and nurturing clients with AUM of at least INR 1 million.

Key responsibilities

• Maintain comprehensive knowledge of all DBS products and services, continuously improving skills and expertise to serve clients effectively.
• Resolve customer queries and complaints within the agreed turnaround time (TAT) in line with DBS customer service policies.
• Coordinate closely with Consumer Banking Group (CBG) colleagues, service teams, and product specialists to achieve team objectives through collaborative teamwork.
• Partner with the Line Manager and City/Cluster Head to ensure the achievement of shared branch and team goals.
• Ensure compliance with internal policies and regulatory requirements, addressing operational risks such as health and safety standards, premises security, AML/KYC, and ongoing risk reviews.
• Conduct appropriate due diligence during client onboarding and ongoing engagement to mitigate risk.
• Promote DBS as the primary banker for clients, strengthening its position as a leading banking provider in India.