Senior Associate, OTC Product Execution

About the role

Amgen is looking for a Senior Associate, Order-to-Cash (OTC) Product Execution, to support and strengthen Customer Experience and Order-to-Cash operations across the global supply chain. The role works with Supply Chain, IS/Product, Quality, Finance and Commercial teams to drive process excellence, identify automation opportunities, support business transitions and contribute to digital transformation, including AI-enabled initiatives.

Key responsibilities

• Support SAP S/4 HANA transition activities (UAT/OQ testing, cutover, hypercare, stabilization, business readiness).
• Analyze end-to-end OTC processes to find inefficiencies, bottlenecks and manual steps, then develop process maps, SOPs and L1-L4 documentation.
• Partner with stakeholders to simplify and standardize OTC processes using technology, and support automation with RPA, AI and workflow tools.
• Manage complex operational and system issues through root cause analysis and corrective actions, and support user training and adoption.
• Collaborate with global OTC teams and service delivery partners on process transition and capability migration into the Amgen India Hub (AIN).
• Take part in cross-functional projects as Tester or Process Owner, gathering requirements, supporting UAT and tracking project milestones and risks.
• Ensure activities comply with SOX, GXP, GDP and Amgen standards, and contribute to continuous improvement and digital transformation.

Required profile

• Bachelor's degree in supply chain, logistics, information technology or a related field.
• 4+ years of experience in supply chain operations, OTC, digital product support or related areas, preferably in the pharmaceutical or regulated industry.
• Experience in global and cross-cultural environments, with strong analytical, troubleshooting and communication skills in English.
• Preferred: experience in Order Management, Customer Service or Shared Services, and knowledge of Lean, Six Sigma or Operational Excellence.

Required skills

• Hands-on experience with ERP systems, at minimum SAP S/4 HANA and Salesforce.
• Process mapping, SOP development and L1-L4 documentation.
• Preferred: SAP S/4 HANA, Salesforce, EDI, RPA, Power Automate, UiPath, Automation Anywhere, and familiarity with Generative AI, machine learning workflows or intelligent document processing.